Quality Is Free by Philip B. CrosbyTim Stevens Jun 19, Visit the management offices of quality-conscious manufacturers worldwide and you're likely to hear the term "zero defects" when they talk about quality philosophy. While Mr. Crosby's success as ITT Corp. Leaving ITT in , Mr. Since selling PCA in , Mr.
The Quality Gurus
Philip Crosby: Quality is Still Free
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Your use of this content is subject to the terms and conditions of this portal. Philip Crosby was an influential author, consultant and philosopher who developed practical concepts to define and communicate quality and quality improvement practices. His influence was extensive and global. He wrote the best-seller Quality is free in , at a time when the quality movement was a rising, innovative force in business and manufacturing. Crosby was born in West Virginia in
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