ITIL® V3 Continual Service Improvement – BMC BlogsObjective: The Continual Service Improvement CSI process uses methods from quality management in order to learn from past successes and failures. These seven steps describe a generic approach to continual improvement that can be applied in many situations, rather than a process that organizations would implement in practice. Use the following links to open the process overview of Continual Service Improvement CSI showing the most important interfaces:. From IT Process Wiki. The aim of this process is to improve service quality where necessary, and to identify more economical ways of providing a service where possible. Process Evaluation Process Objective: To evaluate processes on a regular basis. This includes identifying areas where the targeted process metrics are not reached, and holding regular benchmarkings, audits, maturity assessments and reviews.
ITIL® Continual Service Improvement
Continual Service Improvement CSI uses a metrics-driven approach to identifying opportunities for improvement and to measure the impact of improvement efforts. Although CSI is a phase of the lifecycle and is documented in a separate ITIL publication, CSI can be effective only if it is integrated throughout the lifecycle, creating a culture of continual improvement. CSI should ensure that all participants in service delivery understand that identifying opportunities for improvement is their responsibility. An important task for CSI is to identify which metrics out of the thousands that are created daily should be monitored. This is done by identifying, for each service or process, what the critical success factors CSFs are.
Requires Adobe Digital Editions. Online Annual Subscription: The online subscription gives you access to the latest authoritative text including access to all amendments and impressions issued throughout the year. Its basic functionality includes: dynamic content, easy navigation, bookmarking, history, cross linking between chapters and a pop-up glossary of terms. Paperback e-book Online. Continual service improvement should be an integral part of every stage of the ITIL service management framework. ITIL Continual Service Improvement provides best-practice guidance for introducing a cycle of service management improvements, and a structured approach for assessing and measuring services.