Soft Skills - Anger Management
Interpersonal Skills at Work
This content was uploaded by our users and we assume good faith they have the permission to share this book. If you own the copyright to this book and it is wrongfully on our website, we offer a simple DMCA procedure to remove your content from our site. Start by pressing the button below! John Hayes addresses this issue by examining the nature of interpersonal skills — the goal-directed behaviours that we use in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key factor that distinguishes between successful and unsuccessful managers.